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Frequently Asked Questions

 

In what currency are your prices?
All prices are in EURO. For your convenience, we have a currency converter for the most common currencies, however final payments are in EURO (All) or US Dollars (US only).


Do you store credit card details?
Bead Sensation does not store or ask for any credit details. Payments are done only through the secure and encrypted websites of a 3rd party payment provider such as PayPal. 

Can I pay with my credit card without using a PayPal account?
Yes, you can. We offer credit card payments through IcePay, a 3rd party that will accept your payment through their secured website.


How can I view my orders and their status?
Log in to the website, click account maintenance followed by view orders.

How can I view the pictures of my beads purchased?
Log in to the website, click account maintenance followed by view orders. Click the bead you would like to see the product details.

Is Bead Sensation a formal company? 
Bead Sensation is a formal company, registered at the chamber of commerce in The Netherlands under number 51640384.

Do you accept returns?
Yes we accept returns if you notify us within 14 days after receiving your item. Please check our terms and conditions for details.

 

Do you ship with courier?
Yes. We have UPS or DHL rates listed for several countries. In case you do not get any courrier option during checkout, please contact us for a quotation.

 

When I am confirming my order it says: "Error: The Quantity for the Product in your Cart (1) exceeds the Quantity in Stock (0). What does this mean?
Another customer purchased the item by confirming their order first. Our stocklist is updated the moment you confirm your order. This is at the end of the checkout process, just before payment.

 

Do you use stock photographs?
Each OOAK glass or amber bead is individually photographed to show you exactly what you are buying. Most OOAK glass and amber beads also have their measurements listed. To see the measurements, either put your mouse over the product picture or go in to the detailed product information screen. 

 

How accurate are the colors of the pictures?
The colors are accurate, provided that you have a color calibrated monitor and that your web browser has been setup to use those profiles. You can have your system color calibrated using for example the Spyder from Datacolor. See http://spyder.datacolor.com.

 

Do you have a question but it's not listed?
Feel free to contact us, we'll be happy to help and answer your questions.

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