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Terms and Conditions

Welcome to Bead Sensation 

 

Orders

All orders are automatically confirmed via e-mail. If you would like to place an order and delay the payment, please contact us upfront. Orders placed without completing payment will be cancelled after 24 hours unless agreed otherwise. Bead Sensation withholds the right to cancel any order.

 

Shipping

Items are dispatched within 2 working days after clearance of payment and will be shipped to your shipping address.

In case you are paying with PayPal, items will be shipped to your PayPal address, unless agreed upon otherwise in advance. You will receive an order update notification when your item has been shipped.

Might your shipping destination not show UPS rates, please inquire to obtain the current rate from us.

Basic shipping rates:

  • PostNL Standard Priority Shipping to selected countries: FREE
  • PostNL Registered Shipping for EU countries: € 7,- 
  • PostNL Registered Shipping for the rest of the world € 16,-
  • PostNL for Netherlands flat rate € 10,40 
  • UPS Standard Germany, Belgium, Luxemborg:  € 7,-
  • UPS Standard Austria, Spain, Finland, Ireland, Portugal, Sweden orders below €100€ 26,62
  • UPS Standard Austria, Spain, Finland, Ireland, Portugal, Sweden orders above €100€ 16,94
  • UPS Express Saver USA (transit time 3 days only): € 28,-

 

Quality Control

We pride ourselves in exceptional service and outstanding quality. All our items are carefully inspected prior to publishing on our website. Should there however be any production defects/damages present on the item, this will be clearly stated in the item description and pricing will be adjusted accordingly.

 

Payments

We accept Visa, Mastercard, PayPal, iDeal and Sofort Internet banking. American Express is accepted though PayPal payment services only. Payments are done only using the secured and encrypted web pages of our payment provider partners. Bead Sensation will not ask for credit card details. Purchases done using Visa and Mastercard (not via PayPal) will be be described on your credit card statement as "Bead Sensation".

For the sake of convenience, the prices of the products can be displayed in various currencies.  Please note that this is purely indicative and the the actual payment will take place in EURO.

 

Customs and import duties

Customers outside of the European Union should be aware that import duties may be applicable and these payable by the buyer. Bead Sensation will not be held liable for any costs incurred in this regard. Feel free to ask us for advice and guidance.

 

Customer Service,  returns and refunds

We are certain that you will be pleased with your purchases from us, however, should you for any reason be dissatisfied, we will gladly exchange or refund your item within 14 days of receipt. Items on sale or custom made items are excluded. Please make sure you always contact us prior to shipping any items back. We will contact you on receipt of your returned items, and either ship your exchanged items or will issue a refund within 14 days of receipt. Items will only be exchanged if they are received in the same state they were shipped. Return shipping fees are for the buyer.

 

Privacy

Bead Sensation respects your privacy. We will use your supplied information to fulfil your orders only. We will send out a periodic newsletter to you only in case you have subscribed.

  

Thank you for shopping with us.

Copyright © 2009-2017 Bead Sensation. All rights reserved.